Help me!

Don’t panic – there’s usually a simple answer or an easy fix. Browse the FAQs (frequently asked questions) below. If you can’t find your answer, feel free to click the inkBot to chat.

Photographers

Where are your photographers from?

All of our photographers are based in the UAE, but they are from all over the world. We represent a united nations!

I am interested in submitting my photography to sell on your site

That’s great news! Please submit your details here.

How much do you pay your photographers?

All our photographers have a price-scale choice and it is up to them to decide at what price point to sell their images.

How do you select the photographs on the site?

We try to be as objective as possible – everyone has different taste. Ultimately we choose them based on if we think they are amazing and whether someone would hang them on their wall. Images should spark delight, create an impact or be relatable in a way to the individual.

Photography / Products

Where are your products made (printed and framed)?

Our products are hand made in the UAE. We use the best quality printers and framers at competitive market rates. We support local companies within the UAE.

Are they made to order?

As each of our products is based on individual selection (size, format, frame) each item is bespoke and therefore has to be made to order. This makes every item totally unique.

Is there a minimum size?

Our smallest size is 20 x 20 cm square. When you add a frame this will become slightly larger.

Is there a maximum size?

Our largest size is 120 x 85 cm.

Can I customise any print with a bespoke size and format?

We have given you options to choose from to make it easy to select. If, however, you wish to purchase a size that is specific to the space you have then we can of course print bespoke. Just email us your dimensions and specific format preferences and the product name, or your own hi res image.

What is the difference between a canvas, stretched canvas and a canvas in a floating frame?

A Canvas Sheet is just the flat piece of canvas (no frame and will come rolled). A Stretched Canvas is where the canvas is stretched over a wooden frame so it is a solid structure. A Canvas in a Floating Frame is a stretched canvas inserted into a frame that sits around the canvas. You can see the different example images for these here.

Personal images

Why is there a minimum resolution needed for my prints?

In order for our print team to produce a great quality print of your image that isn’t pixelated, the original file must be at least 2MB for the smallest size of 200x200mm. This requirement increases exponentially. So, an image at our largest size of 1000x1000mm will need to be at least 5MB.

Order

Where can I find my order information?

All the details of your order will be available in MyAccount. This will provide information on the item(s) you ordered, how much it was, payment information and when it is due for delivery.

I didn’t order the item that was delivered

Either notify the customer service team immediately via +971509039209 or send an email to the customer service team with the confirmation email of your order and a picture of the item you have received. Our team will call you to organise a replacement with the correct item as soon as possible. Make sure the packaging is intact of the item you have to keep the item new and clean.

I changed my mind / I don’t like it can I change it

If you ordered a decaf skinny latte with caramel syrup extra hot, and then decided you changed your mind after they had made it, would Starbucks allow a return and refund? Our answer is the same, as your purchase is tailor made to your requirements.

Can I change the delivery date of my order?

Of course! Just call our customer service team on +971509039209 and they will be able to reschedule the delivery date for you.

How long will my order take to arrive?

As your order is made-to-order, our delivery schedule is within 7-10 days.

Can I track my order?

In MyAccount on inkopia.com you can track where your order is in the manufacturing process. Or, you could call our customer service team on +971509039209 who will be happy to find out for you.

Payment

Why has my payment failed?

We accept Visa or Mastercard. Make sure your card details are correct with the right billing address. If it isn’t working, please contact your bank.

Returns

What is your returns policy?

Due to the bespoke nature of our products we cannot accept returns if you have changed your mind or for any other aesthetic reason. It there was an issue on installation by our team and the product was damaged accidentally, this should be highlighted to our customer service team on the day of delivery or within 48 hours maximum. In this instance, we will replace the product at our next available opportunity.

Also please review the Terms of Use policy here.

Promos

I have a promo code, how do I use it?

Enter the code when you get to the checkout area.

Note: Your code may only apply on specific products only, until a set deadline date or on a minimum spend.

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