General

The following are the terms of use that govern use of the website (“Terms of Use”).

By using the Website you expressly agree to be bound by these Terms of Use when you as a consumer (the “Customer”) place an order for goods or services (collectively “Services”) on the www.inkopia.com website (the “Website”). We may update the Terms of Use from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the Website for maintenance and enhancements.

Please read these conditions carefully before using our Services. By using the inkopia Website, you signify your agreement to be bound by these conditions. 

If you have difficulty in understanding any of these terms or have any other queries, please contact our Customer Services Team, help@inkopia.com who will be happy to assist.

Site operation

The Website and all its content are owned by inkopia and its licensors.

inkopia controls this Website from the U.A.E. inkopia makes no representation that this Website is appropriate for use in other locations. If you use this Website from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Website in violation of any applicable laws or regulations, including, but not limited to any U.A.E. export laws and regulations.

Intellectual property and copyright

The intellectual property rights in all software and content made available to you on or through this Website remains the property of inkopia or its licensors and are protected by copyright laws and treaties around the world. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

If you submit information to this Website, you warrant that the information does not infringe the copyrights or other rights of third parties.

All images uploaded are copyright © to their respective owners. inkopia will never assume ownership of a photographer’s work. Images uploaded to inkopia remains owned by the photographer or artist.

Purchases

In order to contract with inkopia you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

A. Our contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

inkopia encourages the Customer to save the order confirmation for any future contacts with inkopia’s Customer Service Team. The Customer is entitled to cancel their order up until the payment is debited and confirmed by inkopia.

B. Pricing

The displayed price and currency selected by you will be the same price and currency charged to the Card and printed on the Transaction Receipt. All products are subject to VAT, unless otherwise stated. Payment for all Products and Services must be by credit or debit card. We accept payment with all major credit and debit cards.

Delivery is an additional charge and is clearly stated and included on the Total Cost page.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order. If we have made a mistake and a product’s correct price is higher than the price on the Website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

C. Delivery and Shipping

Products are normally delivered within ten (10) working days from the date of purchase online, or at a specific date and time selected by the Customer through the payment process at the checkout.

Please note that unless otherwise stated on the Website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such, although we endeavour to meet your availability requirements as far as possible.

If the Customer wishes to collect a purchase directly, any package shall be picked up at a specific delivery point and the Customer shall do so at a mutually agreed time specified in communication with the Customer Service Team. The delivery date and time will be confirmed via email and SMS notification. Packages shall be retrieved personally with valid identification and order number or with written notification of third party collection name and company.

Liability

We warrant to you that any product purchased from us through our site is of satisfactory quality.

We warrant to you that we will provide Services that conform to their description and are carried out with reasonable care and skill.

inkopia shall have no liability in case products are sold out, nor for image or typographical errors on the Website or incorrect information. inkopia is entitled to rectify any such errors and, at any time, to change or update the information.

All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product, however we promise that all images will be reproduced in high quality resolution and our products will be of the best quality.

We will do our utmost to ensure that availability of inkopia Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to our Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

inkopia will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Services.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control.

Customer account and information

When the Customer registers their user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about the processing of personal data is available in inkopia’s Privacy Policy.

The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s login details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorised persons may not access the information. The Customer shall notify inkopia without delay if it may be suspected that any unauthorised person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s login details if the Customer has not provided such notification.

If inkopia suspects that the Customer abuses their user account or their login details or otherwise violates the General Conditions, inkopia is entitled to block the Customer’s access to their user account. Furthermore, inkopia is entitled to assign new login details to the Customer.

Special offers

inkopia may offer promotional codes from time to time, which may apply to any, or certain specified purchases made through the inkopia Website. Each promo code will be subject to specific terms and conditions specified when the promo code is issued (including the length of time able to use the code) in addition to those terms mentioned in these Terms of Use. Only one promo code can be used with any purchase at any one time. A promo code can’t be applied to an order after that order has been placed.

Gift cards

Gift cards sold by inkopia are valid for one (1) year from the date of issue and can be redeemed online at www.inkopia.com. After the expiry date, the card cannot be used as payment or reactivated, nor can any remaining value be reimbursed. Your gift card constitutes legal tender at inkopia and must be stored securely. Gift cards cannot be exchanged for cash. Lost or stolen cards will not be replaced.

Third party back links

The Website may automatically provide links that reference and/or link to third party sites throughout the Internet. inkopia has no control over these sites or the content within them. inkopia does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. inkopia does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer.

inkopia is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

If you have a problem with a link from our Website, you should notify us at help@inkopia.com.

VAT

In line with the Federal Decree-Law No. (8) of 2017 for VAT and Cabinet Decision No. (52) of 2017 on the Executive Regulations, VAT will be imposed on all supply of goods and services from 1 January 2018, at the standard rate of 5% unless the goods and services are subject to a zero-rate or exempt from VAT.

inkopia prices listed on the website are inclusive of VAT.

inkopia as a VAT-registered business, is required by law to state your TRN on all invoices issued to you. Therefore, if you are a trading business, we would be grateful if you could please register your TRN on our system by sending an email to help@inkopia.com.

Complaints and dispute resolutions

Refunds and Returns

As all products are bespoke for each individual buyer we do not offer refunds if an item is not suitable or a Customer has simply changed their mind about the chosen product.

If however, the item is damaged, the right to request a reprint applies to products that are defective on delivery of a product or on receipt of a service. Any request must be made within 48 hours of receipt and the Customer should contact inkopia within this time frame in writing by email to the Customer Service team. Note that the email must include photos of the defected item(s).

If the request is approved, inkopia will make good the product by either reprinting or remaking the item and delivering free of charge.

inkopia strives to deal with requests within 7 days from receipt of the email, but it may be delayed depending on the nature of the product and the time of year. inkopia reserves the right to refuse any request if the product proves not to be defective.

inkopia’s customer service team will assist with any return requests at help@inkopia.com.

Complaints

Any disputes shall primarily be settled by agreement after discussions with our customer service team at help@inkopia.com. Please email help@inkopia.com with ‘Complaint’ written in the subject line and our team will endeavour to assist as swiftly as possible to resolve your issue.

General law and jurisdiction

These conditions are governed by and construed in accordance with the laws of the Dubai International Finance Center (“DIFC”). If any dispute, claim, difference or controversy arising out of, relating to or having any connection with these conditions, including as it may relate in any way to your use of any Service, or to any products or services sold or distributed by inkopia or through www.inkopia.com, or the existence, validity, interpretation, performance, breach or termination and/or any dispute relating to any non-contractual obligations arising out of or in connection with them (for the purpose of this section, a “Dispute”) qualifies for determination through the DIFC Small Claims Tribunal (“SCT”), then the SCT shall have exclusive jurisdiction to settle any such Dispute. For Disputes that do not qualify for determination through the SCT, the courts of the DIFC shall have exclusive jurisdiction to settle such Dispute and each party submits to the exclusive jurisdiction of the courts of the DIFC. For the purposes of this section, you waive any objection to either the courts of the DIFC or the SCT, as applicable, on the grounds that either of them is an inconvenient or inappropriate forum to settle any Dispute.

SiteLock